Huawei Courses

HU-HCNA-VC

Huawei Certified Network Associate-Video Conference

Price:
United Arab Emirates:
USD 2,016.00 excl. VAT

Duration: 5 Days

Who should attend:

  • Those who hope to become a video conference associate
  • Those who hope to obtain HCNA-VC certificate
Dates
An individual course planning is possible for this course.
Associated Certificates

Huawei Certified Network Associate

Prerequisites

• A general familiarity with PC operation system
• A basic understanding of computer technology

Course Objectives

On completion of this program, the participants will be able to:

  • Describe enterprise communication concepts
  • Describe contact center concepts and development history
  • Describe Multimedia Contact Center services
  • Describe Huawei eSpace Contact Center Solution
  • Describe Huawei eSpace Contact Center architecture
  • Describe Huawei eSpace Contact Center devices portfolio and single products
  • Operation Huawei eSpace Contact Center monitoring and QC
  • Analyze Contact Center network architecture
  • Implement UAP series gateway operation and configuration
  • Analyze Contact Center fundamental routing policy
  • Describe Huawei CTI principle
  • Implement agent service commissioning
  • Describe Huawei IVR principle
  • Implement automatic service commissioning
  • Describe Huawei Multimedia Contact Center function and principle
  • Describe Huawei Outbound system principle
  • Describe Huawei Outbound platform policy
  • Describe Huawei Contact Center report system architecture
  • Describe flow of original data to database
  • Operate Huawei Contact Center report
  • Describe Huawei Conference Recording principle
  • Describe Huawei Soft Phone Recording principle
  • Describe Huawei 3rd Party Recording integration principle
  • Describe Huawei screen recording system principle
  • Use Huawei Screen Recording System
  • Use Huawei WEB QC console
  • Use Huawei WEB monitoring console
  • Describe Contact Center development trend and cloud Contact Center
Course Outline
  • Video Conference System Overview
  • TP Product Introduction
  • HD Series Video Conference Terminal
  • Multipoint Control Unit (MCU)
  • Huawei SMC1.0 System Introduction
  • Huawei SMC2.0 System Introduction
Further information

If you would like to know more about this course please contact us