Huawei Courses


Introducing Huawei Contact Center Administration

United Arab Emirates:
USD 0.00 excl. VAT

Duration: 5 Days

Who should attend:

  • Those who hope to become a Contact Center engineer
  • Those who hope to obtain HCNA-CC
An individual course planning is possible for this course.
Associated Certificates

Huawei Certified Network Associate


A general familiarity with PC operation system

Course Objectives

On completion of this program, the participants will be able to:
• Describe enterprise communication concepts
• Describe contact center concepts and development history
• Describe Multimedia Contact Center services
• Describe Huawei eSpace Contact Center Solution
• Describe Huawei eSpace Contact Center architecture
• Describe Huawei eSpace Contact Center devices portfolio and single products
• Operation Huawei eSpace Contact Center monitoring and QC
• Analyze Contact Center network architecture
• Implement UAP series gateway operation and configuration
• Analyze Contact Center fundamental routing policy
• Describe Huawei CTI principle
• Implement agent service commissioning
• Describe Huawei IVR principle
• Implement automatic service commissioning
• Describe Huawei Multimedia Contact Center function and principle
• Describe Huawei Outbound system principle
• Describe Huawei Outbound platform policy
• Describe Huawei Contact Center report system architecture
• Describe flow of original data to database
• Operate Huawei Contact Center report
• Describe Huawei Conference Recording principle
• Describe Huawei Soft Phone Recording principle
• Describe Huawei 3rd Party Recording integration principle
• Describe Huawei screen recording system principle
• Use Huawei Screen Recording System
• Use Huawei WEB QC console
• Use Huawei WEB monitoring console
• Describe Contact Center development trend and cloud Contact Center

Course Outline
  • Contact Center Introduction
  • Huawei eSpace Contact Center Solution Introduction
  • Contact Center Network Architecture
  • UAP Service Introduction and Configuration
  • CTI Service Introduction and Configuration
  • IVR Service Introduction and Configuration
  • Multimedia Contact Center Service
  • Outbound Service
  • Report Platform
  • Voice Recording and Screen Recording System
  • QC and Monitoring
  • Cloud Contact Center Introduction
Further information

If you would like to know more about this course please contact us